The front office is the hub of Wildwood Eyecare. Manned by a team of the most professional and efficient medical assistants in the business, Erica, Michelle and Nancy funnel their high energy and enthusiasm into the multiple tasks and job requirements which serve you, our patients. They schedule your appointments, coordinate your billing and insurance and maintain your medical files. They are the smiling faces in our window who greet you upon your arrival and THANK YOU for your business upon your departure.
Erica Sass – Practice Partner/Business Manager
Erica Sass is the youngest daughter of Dr. Gray W. Sass and his business partner. Erica graduated from the University of Georgia, with a Bachelor of Science in Agricultural and Environmental Sciences and a minor in Biology. She came to Wildwood Eyecare on a temporary basis in 2008 through a series of unexpected events. Her talents, skills and customer service abilities brought a higher standard to her original position at the front desk. From that small beginning, it became obvious to all that Wildwood Eyecare was a perfect career fit for her. Erica’s role has since evolved into a permanent position as Dr. Sass’s Practice Manager and business partner. Within that duty, she is responsible for the planning, coordination and supervision of the daily operations of Wildwood Eyecare. She ensures that the highest level of patient care, products and services are consistently provided to clientele. Erica is committed to keeping pace with ever evolving technological advances and integrating those cutting-edge technologies into the practice, as well as complying with an increasingly complex medical regulatory environment.
Erica feels privileged to be able to work side by side with her father, together running the family business. She has dedicated herself to building on the business model begun by her father 35 years ago. It is a legacy she is proud to carry on and is eagerly learning all aspects of the world of optics from the ground up (including optometric technician skills, opticianry duties, medical software applications, insurance coding/billing, Electronic Medical Records, accounting and finance, personnel staffing and customer service).
When Erica is not immersed in her duties at Wildwood Eyecare, she can be found traveling and exploring new places with her friends and family.